Dear Vincent,
Good Day
I understand that it's quite a long wait. Although the 7-14 days is the actual turn around time, I will try my very best to expedite your refund request :) I'll notify you via e-mail once I have updates on hand.
Once again, I would like to express our sincerest apologies for all the inconvenience caused.
Rest assured that we highly appreciate your feedback.
Thank you and have a nice day.
Kind Regards,
Majo
[ Original Message ]
ok thank you very much but still that is very long wait ... first waited for 6 days for shipping but no reply then a phone call said 2 item is sold out and i've called but u guys answer but the lady was kinda dumb not to be rude and then emailed no reply either and now u guys started to reply back !!! next time make sure to check the quantity and stock and do your job properly because i like this website i still like to purchase from you guys but i dont want to experience this the next time i purchase from you guys or it'll be my 3rd time....
thank you sincerely vincent